If you would like to make an online appointment with our independent doctors,
please click on ‘Book Appointment’ or call us on (03) 8786 9596
Building Address:
137 Moondarra Drive, Berwick, VIC 3806
(cnr Clyde Road and Moondarra Drive)
Building Opening Hours:
Mon to Fri: 8am to 7pm
Sat: 9am to 1pm
Sun & Public Holiday: Closed
to
In an acute emergency, please ring 000 for an ambulance.
Phone (03) 8786 9596
Fax (03) 8799 2332
Feedback
We provide space and facilitate rooms for our independent health providers.
If you experience problems or have suggestions about any of our tenants, you can let us know through the ways below;
Email our Building Manager at admin@woodleighwatersmc.com or complete a complaints or feedback form.
Speak to our Concierge/Reception for a form if you would like to provide a complaint or feedback.
The Health Services Commissioner (1300 582 113) can assist with facilitation in these matters.
Appointments with Independent Doctors
Standard appointments are booked at 10-minute intervals. If your GP of choice is not available, you may be offered another GP or advised when your GP is next available. Urgent appointments will be accommodated.
During Covid 19 restrictions, you MUST call from the car park before entering the clinic.If you suspect you have any cold or flu or Covid 19 like symptoms, please do not enter the clinic. The GP will have a phone consultation with you first before advising on your next step. No mask no entry rule applies. No Covid Testing conducted at Woodleigh.
Longer or special appointments. For complex or multiple medical problems and Care Plans we recommend you book a longer appointment. This includes employment examinations and counselling. If unsure, check with our receptionists.
Cancelling appointments. If you are unable to keep your appointment, please advise us well ahead so we can offer the time to another patient.
Waiting times are probably the most complicated issue in general practice. The time any individual consultation will take can never be predicted as general practice consultations range in type and content enormously. What might seem a simple problem can turn out to be far more complex. Your understanding is appreciated. We attempt to run on time and keep you informed of delays.
Referrals and repeat scripts
It is a Medicare requirement that a patient must attend a consultation with a Doctor in order to have a referral created for a specialist or to obtain a script.
Please request the consultation in good time before your specialist appointment, and before your tablets “run out” – it is difficult to fit in a patient at short notice unless medically urgent.
During Covid 19 restrictions, Telehealth (phone calls with Doctors) can now be booked in by appointment only. Patients must have been to our clinic in the last 12 months and are bulk billed with a valid Medicare card.
After Hours Care
After hours care is provided by Doctor Doctor 13 26 60.
Doctors at NHDS may make a home visit on request if they service your area, and patients are bulk-billed. Our practice receives a written report of consultations the following day.
In an acute emergency, please ring 000 for an ambulance.
For less acute emergencies, and cases of accident, after-hours care is available at local public hospitals such as Monash Medical Centre, Dandenong, and Box Hill Hospitals; and at the 24 hour A&E departments of private hospitals such as the Valley Private and Knox where a facility fee and consultation fee are charged.
Test Results
It is very important to ring us for all medical test results to find out the results and what, if anything, needs to be done. Your doctor will advise you as to when the result should be available. Generally you should allow 3 days after having a blood test, xray or other imaging before ringing for your result.
Please call for results between 1pm – 2 pm, unless you need the result urgently. If you need urgent follow-up, we will phone you, but your phone call to us removes any risk of a serious problem being overlooked – for example, if the test result does not reach us, or if we have not been able to contact you.
During Covid 19 restrictions, Telehealth (phone calls with Doctors) can now be booked in by appointment only. Patients must have been to our clinic in the last 12 months and are bulk billed with a valid Medicare card.
Email Policy for Independent Doctors
During Covid 19 restrictions, the reception team can email medical certificates, following a doctor’s consultation. Fees may apply to those who are not eligible for Medicare billing. We do not monitor the email for correspondence to the Doctors so please call the clinic for an appointment should you wish to communicate with them.